Refund policy

At Jiya's Fabrics & Beauty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The item is unused, unworn, and unwashed.

  • All original tags and packaging are intact.

  • The product is in its original condition.

  • You provide proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or incorrect:

  • Opened or used beauty and makeup products

  • Products damaged due to misuse or improper handling

  • Items purchased during clearance or final sale (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed using the original payment method where applicable. Processing times may vary depending on your payment provider.

Exchange Policy

If you would like to exchange an eligible item for a different size or product, please contact our customer support team. Exchanges are subject to product availability.

Return Shipping

Unless the return is due to our error (such as receiving the wrong or damaged item), customers are responsible for the return shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: giyasfabricgiyasfabric@gmail.com

We are committed to providing a smooth and reliable shopping experience for every customer.